Help CenterHow can we help you?
Updates/News
Admissions
FAQs
- I applied to UX Academy previously—can I apply again?
- Can I use my outside scholarship or funding to pay for UX Academy?
- What are the upcoming dates and application deadlines for UX Academy? When will I hear an update about my application?
- How do I apply to UX Academy? Are there any prerequisites for the program?
- Are UX Academy applications accepted on a rolling basis?
- When can I expect to hear back about my UX Academy application?
General
Community
Troubleshooting
About our Courses
Students
General
- How can I view all my assignments and mentor feedback?
- I’m having trouble uploading work to the Designlab platform.
- How do I redeem my Sketch perk for my short course?
- How do I redeem my InVision perk for my short course?
- I think someone is plagiarizing my work in a short course. How do I report it?
- How do I delete a short course submission?
UX Academy Foundations
- Scheduling a Mentor Session in UX Academy Foundations
- When are your upcoming start dates for UX Academy Foundations?
- How do Group Crits work in UX Academy Foundations? Do I need to attend one?
- Can I take a break between UX Academy Foundations and UX Academy? What about my credit, will it expire?
- Will taking UX Academy Foundations guarantee me entry in UX Academy?
- Can I pause my UX Academy Foundations coursework?
UX Academy
- What is the time commitment like for UX Academy full-time and part-time tracks?
- Falling Inactive in UX Academy
- What can I expect after enrolling in UX Academy?
- Can I work on my own projects in UX Academy?
- What can I expect on UX Academy launch day?
- When does next week's course content unlock?
Career Services
- Can I delay my Career Services launch?
- Staying Active in Career Services
- Pauses in Career Services
- I'm in Career Services and I'm not matched with a Career Coach in my location?
- Career Services Mentor/Career Coach Pairing
- I've fallen inactive in Career Services, what do I do?
Short Courses
- How do I get the most out of my short course?
- What is your short course refund policy?
- What perks are offered for Short Course students?
- I signed up for a Designlab short course, when can I access the material?
- How do I manage my week-by-week timeline during the course?
- Where can I find the short course onboarding guide?
Billing
- I've taken a Designlab course before, how can I declare this expense for tax purposes?
- How do I update my billing (credit card) information for short courses?
- Are the short courses billed in USD? How do exchange rates work?
- How do I update my billing (credit card) information for UX Academy?
- Do you provide a receipt or invoice?
- Is UX Academy billed in USD? How do exchange rates work?
Group Crits
- What are Group Crits? Am I required to attend Group Crits?
- If I’m behind on my coursework, should I still attend Group Crits?
- How do I sign up for Group Crits?
- Can I still attend Group Crits while I’m paused?
- What is the format for Group Crits?
- How are Group Crit sessions different from my mentor sessions?
Mentorship
- I'm having issues with my short course mentor.
- My short course mentor is unresponsive.
- What should I do if I need to cancel or postpone a session with my short course mentor?
- How can I contact my short course mentor?
- What should I talk about with my UX Academy mentor?
- I’m having issues with my short course mentor.
Mentors
Mentoring with Designlab
- UX Academy Mentor
- Where can I find the Career Services Policies?
- I need to take some time off, what should I do with my students?
- I receive post-course feedback from each student, how can I give them feedback as well?
- My students are submitting assignments again after the course is over, should I respond?
- Do I have to leave written feedback on every assignment?
Compensation
- UX Academy Mentor Payout
- Short Course Mentor Payout
- How do mentors get a 1099 form for tax purposes?
- I haven’t received my payment this month.
- When will I receive payment?
- My student forfeited the session, will I get paid?
Students
- What resources can I offer my students who want help improving their writing and presentation skills?
- My student has not found a job yet, and we’re running out of sessions.
- My student is not applying to jobs.
- My student is not looking for a UX/UI generalist role, what should I do?
- Are there any examples for the roadmap?
- What should I do when my student does not pass portfolio review?
Settings
Resources
Resources
- I don’t get how to choose and pair fonts in my short course.
- What does it mean to iterate and create different versions in a short course?
- I’m struggling with color theory in my short course.
- I’m having trouble understanding grids in my short course.
- If my short course has officially ended, can I still get feedback and do mentor calls?
- What can I do to practice and improve my design presentation skills?