What is your refund policy for UX Academy Foundations?
We want students to feel secure in their decision to sign up for a Designlab short course, which is why we offer a clear refund policy for all of our courses. Your request must be submitted within 30 days of your cohort’s official end date. You can find the full details of the Foundations refund policy below:
- If you haven’t completed any of your mentorship sessions, we are typically able to provide you with a full refund for your course.
- If you have completed one or more mentorship session, we can provide you with a prorated refund for your course.
- If you’ve forfeited any of your mentorship sessions, you may not be eligible for a refund for your course.
One good thing to note is that your request for a refund may only be honored if Designlab is responsible for your issues with your course experience, such as a problem with mentorship, curriculum, etc.
Please note: the refund process typically takes 5–10 days to appear on your bank statement. Please do not dispute a payment with your bank in an effort to speed up the refund process—this actually makes it take much longer.
If you dispute a payment, we are required to submit evidence to your bank to prove that your payment was not fraudulent, and we won't be able to refund you until the bank reviews the evidence and releases the funds back to us. It can take several weeks for disputes to be resolved, depending upon your bank. Disputing a payment may add weeks on to the typical 5–10 days it takes to process a refund. If you have any concerns about a payment, please reach out to us and we'll be happy to help you out in the fastest manner possible.