Our full refund policy may be found on our policies page, as well as in your student agreement.
Here is how refunds work for UX Academy students (please keep in mind this policy is in reference only to UX Academy):
Students have the right to cancel their enrollment at any time. To request cancellation or a refund, students must contact Designlab via email at email@example.com. This request may only be made by the student enrolled in the program unless the course was invoiced to a third-party entity or cardholder.
Students who cancel the course within the first two weeks for any reason will receive a full refund for all payments made. After this two-week period, the $399 USD deposit becomes non-refundable (except for a refund granted in accordance with the Tuition Reimbursement Policy).
If a student chooses to cancel their enrollment at any time after the first two weeks, Designlab will issue a prorated refund, less the non-refundable deposit fee.
The refund amount issued is solely based on the number of weeks that have elapsed from the student’s course launch date regardless of how the student has utilized the program resources during their time in the course or how much progress the student has made in the course itself.
Please note: Once processed, the refund amount typically takes 5–10 days to appear on your bank statement. Please do not dispute the payment with your bank in an effort to speed up the refund process—this actually makes it take much longer.
If you dispute a payment, we are required to submit evidence to your bank to prove that your payment was not fraudulent, and we won't be able to refund you until the bank reviews the evidence and releases the funds back to us. It can take several weeks for disputes to be resolved, depending upon your bank. Disputing a payment may add weeks on to the typical 5–10 days it takes to process a refund. If you have any concerns about a payment, please reach out to us at firstname.lastname@example.org and we'll be happy to help you out in the fastest manner possible.
All tuition information is provided in USD. All refunds will be processed in USD and subject to any currency exchange rates or foreign banking transaction fees. This means that differences in currency exchange rates from the date of payment as well as foreign transaction fees are the responsibility of the student.