What is your refund policy for UX Academy?

Our refund policy can be found in our policies page, as well as in your student agreement.
Here is how refunds work for UX Academy students (please keep in mind this policy is in reference only to UX Academy):
  1. You have the right to cancel your enrollment at any time. You must contact Designlab via email to cancel your enrollment.
  2. You can cancel the course within the first two weeks for any reason and receive a full refund for all payments made. After this two-week period, the $399 USD deposit becomes non-refundable (except for a refund granted in accordance with the Tuition Reimbursement Policy.
  3. If you cancel your enrollment at any time after the two-week period, Designlab will issue a pro­rated refund for the unearned portion of the tuition, less the non-­refundable deposit fee.


Please note: the refund process typically takes 5–10 days to appear on your bank statement. Please do not dispute a payment with your bank in an effort to speed up the refund process—this actually makes it take much longer.

If you dispute a payment, we are required to submit evidence to your bank to prove that your payment was not fraudulent, and we won't be able to refund you until the bank reviews the evidence and releases the funds back to us. It can take several weeks for disputes to be resolved, depending upon your bank. Disputing a payment may add weeks on to the typical 5–10 days it takes to process a refund. If you have any concerns about a payment, please reach out to us and we'll be happy to help you out in the fastest manner possible.