Help CenterWe’re proud of our diverse student and mentor community, but we’re all humans, and sometimes we just don’t click, whether on a personal level or in terms of how we see the world.
If you are just getting started with UX Academy, we ask that you please work with your assigned mentor for at least 2 weeks.
1) Give your mentor a fair shot.
There is a lot more to someone's background if you take the time to speak with them, and every mentor brings something unique to the table. All of our mentors have been thoroughly vetted, so you can rest assured that all of our mentors have the required experience and skills to guide you through the course. You can view more information here about our vetting process.
2) Make sure you schedule and attend your first mentor call.
This is a good opportunity for you to respectfully set expectations with your mentor on what you want to get out of the course, and what works best for you in terms of feedback (i.e. do you prefer a more direct mentorship style or a more nurturing approach?)
3) Communicate and problem solve.
If you have any concerns about your mentorship experience (for example, you would like for them to provide more resources in their feedback), it's important to respectfully keep open communication about these things. Our mentors are there to encourage your growth as a designer and are willing to adjust their approach to make sure you are getting the support you need, but they first need to be made aware of your specific learning needs.
If you have done all of the above but would still like to request a new mentor, contact the Support Team. If your request is related to scheduling issues, contact the Support Team immediately!
If your mentor has been unresponsive, it's important to keep in mind that mentors are busy working professionals who mentor in addition to full-time jobs. However, we do set an expectation that they should respond within 48 hours of you uploading work.
Depending on their working pattern, mentors may also choose not to respond over the weekend. When you first meet your mentor, you could check with them whether you can expect to receive feedback at weekends.
Note that you can always find your mentor’s contact information within your dashboard on the right-hand side, and we’d encourage you to communicate directly with them in the first instance.
If you haven’t heard back from your mentor within the expected timeframe, please let us know and we’ll help sort things out!