What should I do if I need to cancel or postpone a session with my mentor in UX Academy?

Out of respect for your mentor’s time, if you need to cancel or reschedule a session, you must give your mentor at least 24 hours' notice. Failure to do so will result in the session being forfeited and counted towards your session limit with that mentor (for the purposes of this tuition reimbursement requirement, a forfeited session does not count as an attended session). 

  • Canceled: this means you canceled with at least 24 hours notice, and you will be able to reschedule the session with your mentor.
  • Forfeited: this means you did not cancel with at least 24 hours' notice, and you will not be able to make up this session with your mentor.

To cancel or postpone a session, follow these steps:

  1. Log into your account
  2. On the right-hand side, click "View Session" for the one that you'd like to cancel
  3. If you are canceling with at least 24 hours notice, choose to either reschedule or cancel session